FAQ's
❓ Frequently Asked Questions – The Bok Shack
1. Are your Springbok jerseys authentic?
Yes! All our Springbok jerseys and gear are 100% official and authentic, sourced directly from licensed suppliers and manufacturers.
2. How long does delivery take?
We offer fast, nationwide delivery across South Africa. Orders are typically delivered within 1–3 working days after payment confirmation.
📦 You’ll receive tracking details once your parcel is dispatched.
3. How do I know what size to order?
Each jersey or apparel item includes a size guide on the product page. Still unsure? Email us at 📧 info@thebokshack.co.za and we’ll help you find the right fit.
4. Can I return or exchange my order?
Absolutely. We accept returns and exchanges within 14 days of delivery — as long as items are unworn, unwashed, and in original packaging.
Read our full Return & Refund Policy for details.
5. What payment methods do you accept?
We accept secure online payments via:
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Credit/Debit Cards
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Instant EFT
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PayFast
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SnapScan (if enabled)
6. Do you offer international shipping?
Currently, we only ship within South Africa.
🌍 International delivery is on our radar — stay tuned for updates!
7. Can I collect my order in person?
At this time, The Bok Shack is an online-only store. All orders are delivered to your door via trusted couriers.
8. I entered the wrong address — what do I do?
Email us ASAP at 📧 info@thebokshack.co.za with your order number and the correct address. If your order hasn't shipped yet, we’ll update the delivery info.
9. Do you restock sold-out items?
Yes! We restock popular items regularly. If a product is out of stock, click "Notify Me" on the product page or follow us on social media for updates.
10. How can I contact The Bok Shack?
For questions, order support, or anything else — reach us at:
📧 info@thebokshack.co.za
We aim to respond within 24 hours.